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  • 1.  Automatic add 0 digit for dialed number in outbound call ?

    Posted 11-16-2018 02:42
    No replies, thread closed.
    Hi,

    We have the Edge linked to the customer's PBX through SIP Trunk, so all outbound/inbound calls go through that SIP Trunk to use PSTN ressources in the PBX sides

    All works good, in that PBX the 0 is configured as "prefix" for outbound calls, so users from Purecloud have to dial 0 + number for outside calls

    I want to know if there a way to force this 0 (prefix) to be added automatically during outbound calls dialed by user's Purecloud ?

    Thank you
    #Outbound
    #PlatformAdministration
    #Routing(ACD/IVR)
    #SystemAdministration
    #Telephony


  • 2.  RE: Automatic add 0 digit for dialed number in outbound call ?

    Posted 11-17-2018 01:43
    Edited by Steven Deferme 11-17-2018 01:45
    No replies, thread closed.
    Hello,

    You can add a Address Transformation to your external trunk:

    External Trunk - Identity - Outbound - Calling - Address Transformation

    Match Regular Expression: ^(sip[s]?:|tel:|.*)(0)(.*)
    Format Regular Expression: $100$3
    --> this will replace the first zero with two zero's, and leave the rest of the address unchanged.
    --> numbers without a leading zero will not be transformed, because they do not match the Regular Expression (useful if local extensions are being dialed over the same trunk).
    For example:
    sip:016380840@10.10.10.1 will become sip:0016380840@10.10.10.1
    sip:7901@10.10.10.1 will stay sip:7901@10.10.1

    Regards

    ------------------------------
    Steven Deferme
    Quant ICT
    ------------------------------



  • 3.  RE: Automatic add 0 digit for dialed number in outbound call ?

    Posted 11-18-2018 09:12
    No replies, thread closed.
    Thank you Steven it is clear now

    This is will applied also when we call through call log (missed call), does Purecloud add automatically the 0 ?

    Also, if applied, does will impact the outbound campaign ?

    Thank you
    Original Message


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