Martin_Schmidt | 2025-01-22 14:51:22 UTC | #1
Story: We use messengers from support and at the sales level.
On sales, we have integrated a digital bot flow with various queries such as opt-in for quality purposes, what is your reason for contacting us and whether you need support or sales advice. We then route the agent.
Question
- If possible, a short message that the customer has left the chat would be helpful. Is there any way you can make that happen, please?
- Perfect way: Customer will be automatic disconnect and get a message. Interaction will be automatic disconnect and a wrap up code will be set. How can we integrate it? any ideas, solutions, experiences?
Thank you for your help.
Best regards Martin
Angelo_Cicchitto | 2025-01-22 15:22:54 UTC | #2
Hi - This Idea is moving to In-Development soon, and should solve the use-case > https://genesyscloud.ideas.aha.io/ideas/DXWMM-I-7
system | 2025-02-21 15:22:59 UTC | #3
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