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Automatic Message to customer when the chat is connected to Agent

  • 1.  Automatic Message to customer when the chat is connected to Agent

    Posted 06-05-2025 18:32

    Punuru_BhanuPrasanth | 2024-09-19 15:48:21 UTC | #1

    Hi All, we have a scenario - when a message interaction is connected to an agent we need to send automatic message saying "you are chatting with AgentName".

    I tried using "/api/v2/conversations/messages/{conversationId}/communications/{communicationId}/messages" in script page load action

    but this API requires user credentials so not able to run using client credentials

    Is there any way to achieve this?

    system | 2024-10-19 15:49:00 UTC | #2

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 29423



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