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  • 1.  Automatic Post Call Survey for PureCloud for Salesforce CTI

    Posted 07-05-2019 07:01
    No replies, thread closed.
    Hello @Supporto Purecloud​,

    Can we achieve a post call survey using PureCloud for Salesforce CTI. Since its an app and we install and use.How to achieve post call survey?

    As soon as the agent ends an Inbound call, the customer should be routed to a Survey flow or in-queue flow and after gathering the inputs from customer the call disconnects.

    How to achieve this? how to know that Agent ended call(Call disposition event)? is there a way to know that and also how to trigger transfer to flow knowing that?

    Thanks!
    @Supporto Purecloud
    ​
    #Implementation
    #Integrations
    #Omni-ChannelDesktop/UserInterface

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    Divya Prabhu
    Accenture India
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  • 2.  RE: Automatic Post Call Survey for PureCloud for Salesforce CTI

    Posted 07-08-2019 09:00
    No replies, thread closed.
    There is a platform idea available at https://know.genesys.com/, CLPLA-I-626 that covers this scenario.  I would recommend visiting the Ideas Lab and place a vote for it.  For more information on the ideas lab, see: https://docs.genesys.com/Documentation/ST/latest/Cloud/ProductIdeasLab

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    Richard Schott
    Genesys - Employees
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    Original Message


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