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Automatic Post Call survey with Salesforce

  • 1.  Automatic Post Call survey with Salesforce

    Posted 06-05-2025 18:15

    divya.b.prabhu | 2019-07-05 10:15:57 UTC | #1

    Hi @tim.smith,

    I would like to know if PureCloud for Salesforce can help with automatic post call survey for an Inbound Call. As soon as the call ends, it should redirect the customer to a survey flow.

    How can I achieve it using PureCloud for Salesforce CTI?

    Please help. cc @GenesysCommunity

    system | 2019-08-05 10:15:57 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 5499



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