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  • 1.  Automatic Queue login

    Posted 06-27-2024 17:12
    No replies, thread closed.

    Is there a way to automate agents to be On Queue when they log in? I know we can auto answer, but haven't been able to see anything on this, so I'm assuming its a no.


    #Implementation

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    Danielle Apple
    Empeople Credit Union
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  • 2.  RE: Automatic Queue login

    Posted 06-27-2024 17:23
    Edited by Jason Kleitz 01-10-2025 16:12
    No replies, thread closed.

    Hi Danielle, we don't have a solution for it yet.

    Genesys has an idea for it, but this is an idea only: https://genesyscloud.ideas.aha.io/ideas/DIG-I-326



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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    Original Message


  • 3.  RE: Automatic Queue login

    Posted 06-29-2024 22:20
    No replies, thread closed.

    Hey Danielle, 

    You could subscribe to the v2.users.{id}.activity topic, then make decisions based on the schema. Eg, first loging for the day logic would then use the /api/v2/users/{userId}/presences/purecloud to update their on queue status. 

    Not a simple thing, but it's doable for sure



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    Lawrence Drayton
    Prvidr Pty Ltd
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    Original Message


  • 4.  RE: Automatic Queue login
    Best Answer

    Posted 07-01-2024 02:28
    Edited by Jason Kleitz 01-10-2025 16:12
    No replies, thread closed.

    Hi Danielle,
    have not done this by myself, but you should be able to use the trigger for Agent presence (Admin --> Triggers --> v2.users.{id}.activity) This would start a workflow in which you could call a data action. This could use PUT /api/v2/users/{userId}/routingstatus to set the userstatus. Please note, that you can pass the {id} from the trigger to the workflow by declaring it as an input variable in the workflow.
    Best regards
    Christoph



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    Christoph Domaschke
    CRONBANK AG
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    Original Message


  • 5.  RE: Automatic Queue login

    Posted 03-14-2025 11:18
    No replies, thread closed.

    I recently did something to help with a project, but before implementing it, you need to keep in mind:
    - Number of concurrent requests to avoid reaching the limits;
    - I forced a 10s wait, which can be changed and/or triggered through a data table;
    - Always check the Available status, which is the status after login;
    - If you have a substatus in Available, it will not be checked;

    You will need:
    - trigger;
    - Work Flow;
    - Data Action;

    Here are the examples:

    Hope this helps!



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    Danniel Cioti
    PS
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    Original Message


  • 6.  RE: Automatic Queue login

    Posted 03-28-2025 05:47
    No replies, thread closed.

    Thanks for the info Danniel. Any negative feedback from this customization? We might want to use something similar so I am a bit curious.



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    Andrew Lagarde
    Engineer
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    Original Message


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