Genesys Cloud - Main

Hello,

I have an always running digital (SMS) campaign using a contact list with "Automatic Time Zone Mapping" enabled and my outbound settings has "Reschedule Time Zone Skipped Contacts" enabled" My "Callable window for mapped contacts" is 8:30 AM to 8:30 PM, I insert contacts into the list at 5:30 AM PT and at 8:30 AM PT I expect to get those texts as they are all mapped to that time zone or later (mountain, eastern) and nothing. When I export the list the "SmsLastAttempt-PHONE_NUMBER" is blank for those contacts. 

Am I not understanding this feature? Is something misconfigured?

Any help is appreciated. 

Jeremy,

I think you are not going to like this but I believe the Automatic Time Zone matching is only for voice campaigns.  @Katie Ritz or @Paul Lamarre, can you confirm?  I know you can use Contactable Time Sets for digital.  I would suggest you go that route for now unless the PM says differently.

Hello,

I have an always running digital (SMS) campaign using a contact list with "Automatic Time Zone Mapping" enabled and my outbound settings has "Reschedule Time Zone Skipped Contacts" enabled" My "Callable window for mapped contacts" is 8:30 AM to 8:30 PM, I insert contacts into the list at 5:30 AM PT and at 8:30 AM PT I expect to get those texts as they are all mapped to that time zone or later (mountain, eastern) and nothing. When I export the list the "SmsLastAttempt-PHONE_NUMBER" is blank for those contacts. 

Am I not understanding this feature? Is something misconfigured?

Any help is appreciated. 

Robert,

That would explain it, but it would be unfortunate. I assume then I would need to specify the time zone for each contact which would be either prohibitively cumbersome to maintain the same level of accuracy as Automatic Time Zone mapping, or would be far less accurate.

The easiest/safest solution if we have to use Contactable Time Sets may be to just set every contact to the same time zone and configure a time set window that is appropriate for all of our customers. Any other suggestions?

I appreciate the help. 

Jeremy,

I think you are not going to like this but I believe the Automatic Time Zone matching is only for voice campaigns.  @Katie Ritz or @Paul Lamarre, can you confirm?  I know you can use Contactable Time Sets for digital.  I would suggest you go that route for now unless the PM says differently.

Hello,

I have an always running digital (SMS) campaign using a contact list with "Automatic Time Zone Mapping" enabled and my outbound settings has "Reschedule Time Zone Skipped Contacts" enabled" My "Callable window for mapped contacts" is 8:30 AM to 8:30 PM, I insert contacts into the list at 5:30 AM PT and at 8:30 AM PT I expect to get those texts as they are all mapped to that time zone or later (mountain, eastern) and nothing. When I export the list the "SmsLastAttempt-PHONE_NUMBER" is blank for those contacts. 

Am I not understanding this feature? Is something misconfigured?

Any help is appreciated.