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  • 1.  Automatic Time Zone Mapping Settings - Earliest Calling Time

    Posted 08-14-2023 07:41
    No replies, thread closed.

    Hello All,

    Does anyone know how to make the Earliest Callable Time for ATZM earlier than 8a? Or do we have to use time sets for this? 

    Thanks


    #Outbound

    ------------------------------
    Matthew Raleigh
    Thermo Fischer CRG
    Sr. IT COMM Eng.
    ------------------------------


  • 2.  RE: Automatic Time Zone Mapping Settings - Earliest Calling Time

    Posted 08-14-2023 16:27
    No replies, thread closed.

    Hi Matthew,

    I found a resource that references overriding earliest callable times. 

    https://help.mypurecloud.com/articles/outbound-settings/

    Hope this helps! 



    ------------------------------
    Antwuan Rencher
    Genesys - Employees
    ------------------------------



  • 3.  RE: Automatic Time Zone Mapping Settings - Earliest Calling Time

    Posted 08-14-2023 17:48
    No replies, thread closed.

    Hi Antwuan,

    Unfortunately, the earliest you can set this to (for some reason) is 8:00am. I believe Matthew is looking for a way to dial earlier than that....



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------

    Original Message


  • 4.  RE: Automatic Time Zone Mapping Settings - Earliest Calling Time
    Best Answer

    Posted 08-15-2023 09:21
    No replies, thread closed.

    Yep, earliest valid start time is 8am and end time is 9am local.

    If you need earlier than that, as you mentioned, you would have to use callable time sets.



    ------------------------------
    Kavita Mantripragada
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Automatic Time Zone Mapping Settings - Earliest Calling Time

    Posted 08-15-2023 09:35
    No replies, thread closed.

    Thanks for your reply. That is what I thought but just wanted to be sure. 



    ------------------------------
    Matthew Raleigh
    Thermo Fischer CRG
    Sr. IT COMM Eng.
    ------------------------------

    Original Message


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