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Automatically Activate and Deactivate Agents in Queues

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  • 1.  Automatically Activate and Deactivate Agents in Queues

    Posted 07-21-2025 13:46
    No replies, thread closed.

    Hello, We have agents that rotate through different assignments on a schedule. It requires us to activate and deactivate queues daily. Is there a way to automate this based on different parameters? 


    #Workforce Management

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    Diana Bulloss
    Senior Manager, Reporting, Analytics
    PPD Development, L.P.
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