Genesys Cloud - Main

Hi all,

I'm trying to figure out if it is possible to design a messaging flow to automatically add a person to a DNC list when replying STOP. Currently our reps are doing this manually. Can anyone point me in the right direction?

Thanks!

Patrick

#ArchitectureandDesign

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Patrick Mahaffay
Roper St. Francis Healthcare
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Hi Patrick,

In your messaging flow, you can check the message.message.body to see if the message contains "stop":

From there, you can build your logic and create a data action to add the user to the DNC list based on customer's FROM address.

I'm assuming you are working with a whatsapp messaging flow?

But if the customer is already with a live agent, it is not possible. You need to create a script button to perform add to DNC list (assuming you are using scripts)

Sample output:

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Niel Vicente
DAMAC Properties Co. LLC
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Excellent, thank you! This would be with just regular SMS campaigns and not Whatsapp, but I think this would work for our case as well. Thank you again!

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Patrick Mahaffay
Roper St. Francis Healthcare
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Original Message:
Sent: 08-27-2024 08:49
From: Niel Vicente
Subject: Automatically add person to DNC list when replying STOP

Hi Patrick,

In your messaging flow, you can check the message.message.body to see if the message contains "stop":

From there, you can build your logic and create a data action to add the user to the DNC list based on customer's FROM address.

I'm assuming you are working with a whatsapp messaging flow?

But if the customer is already with a live agent, it is not possible. You need to create a script button to perform add to DNC list (assuming you are using scripts)

Sample output:

------------------------------
Niel Vicente
DAMAC Properties Co. LLC
------------------------------