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  • 1.  Automatically assign call routes to numbers Ported to Genesys

    Posted 04-30-2025 10:51
    No replies, thread closed.

    Hi All,

    We are in the process of porting a couple hundred numbers to Genesys. I would like to know if there is a way to automate having to assign each number ported a call route. Currently, our numbers point to a main menu on our on-prem system. Once ported to Genesys we would like to assign them to our main menu in Genesys. From my understanding, when I've ported numbers, I have had to go in and assign the numbers a call route. How can I go about making sure numbers ported to Genesys automatically get assigned a call route? 


    #Telephony

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    Alaine G. Rogayan
    na
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  • 2.  RE: Automatically assign call routes to numbers Ported to Genesys
    Best Answer

    Posted 04-30-2025 12:01
    No replies, thread closed.

    Unfortunately, there is not a capability that I am aware of to have newly ported numbers automatically assigned to a Call Route.

    You can look at doing it through an API call, or perhaps using the CLI...or even CX as Code. I don't know if that would be quicker. 



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
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  • 3.  RE: Automatically assign call routes to numbers Ported to Genesys

    Posted 05-01-2025 04:38
    No replies, thread closed.

    If the purpose is to avoid service disruption, I'm not 100% on this but I vaguely think that last time I ported some numbers, they were visible in Genesys Cloud before the port could execute - so I was able to add them to a call route in advance.



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    James Dunn
    Telecoms Specialist
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  • 4.  RE: Automatically assign call routes to numbers Ported to Genesys

    Posted 05-01-2025 14:28
    No replies, thread closed.

    You can add any numbers you want to the DID Ranges and set them up with Call Routes...they don't have to be "real" DID numbers when created.



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    George Ganahl GCCX-AI, GCP, GCSME, ICCE, ICHD, etc.
    Technical Adoption Champion
    Genesys
    ------------------------------

    Original Message


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