Genesys Cloud - Main

Hello PureCloud Community

Is it possible to automatically call an API/Data Action after a call has finished and the wrap up has been completed please? 

If possible, I am looking to call a data action after the call has finished, to send information about the call to the API, and without the agents having to use a button in the script.

Assistance will be greatly appreciated
#Integrations

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------

I don't think so...

People have been discussing the option here to automatically send the caller to a survey IVR when the agent is finished but  it didn't result in any solution (as per my knowledge).

Same goes for any data/API action. Unless we can override the disconnect event on interaction level, this configuration/functionality can't be provided.

------------------------------
Cheers,
Sajid Abbas Malek
Al-Futtaim Technologies - Dubai
------------------------------

Original Message:
Sent: 11-14-2018 00:06
From: Samuel Polgar
Subject: Automatically call API when call is finished

Hello PureCloud Community

Is it possible to automatically call an API/Data Action after a call has finished and the wrap up has been completed please?

If possible, I am looking to call a data action after the call has finished, to send information about the call to the API, and without the agents having to use a button in the script.

Assistance will be greatly appreciated
#Integrations

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------

Hello Sajid

Thank you very much for your feedback.

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------

Original Message:
Sent: 11-14-2018 07:15
From: Sajid Abbas
Subject: Automatically call API when call is finished

I don't think so...

People have been discussing the option here to automatically send the caller to a survey IVR when the agent is finished but  it didn't result in any solution (as per my knowledge).

Same goes for any data/API action. Unless we can override the disconnect event on interaction level, this configuration/functionality can't be provided.

------------------------------
Cheers,
Sajid Abbas Malek
Al-Futtaim Technologies - Dubai

Original Message:
Sent: 11-14-2018 00:06
From: Samuel Polgar
Subject: Automatically call API when call is finished

Hello PureCloud Community

Is it possible to automatically call an API/Data Action after a call has finished and the wrap up has been completed please?

If possible, I am looking to call a data action after the call has finished, to send information about the call to the API, and without the agents having to use a button in the script.

Assistance will be greatly appreciated
#Integrations

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------

I would definitely recommend submitting that as an idea in the idea lab.

------------------------------
Richard Schott
Genesys - Employees
------------------------------

Original Message:
Sent: 11-14-2018 00:06
From: Samuel Polgar
Subject: Automatically call API when call is finished

Hello PureCloud Community

Is it possible to automatically call an API/Data Action after a call has finished and the wrap up has been completed please?

If possible, I am looking to call a data action after the call has finished, to send information about the call to the API, and without the agents having to use a button in the script.

Assistance will be greatly appreciated
#Integrations

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------

Please do create an idea for this. I'd suggest combining them into one - configure transferring to a Flow on disconnect. Data Actions (and more) can be called from the Flow.


------------------------------
R. J. Smith
Genesys - Employees
------------------------------

Original Message:
Sent: 11-19-2018 09:48
From: Richard Schott
Subject: Automatically call API when call is finished

I would definitely recommend submitting that as an idea in the idea lab.

------------------------------
Richard Schott
Genesys - Employees

Original Message:
Sent: 11-14-2018 00:06
From: Samuel Polgar
Subject: Automatically call API when call is finished

Hello PureCloud Community

Is it possible to automatically call an API/Data Action after a call has finished and the wrap up has been completed please?

If possible, I am looking to call a data action after the call has finished, to send information about the call to the API, and without the agents having to use a button in the script.

Assistance will be greatly appreciated
#Integrations

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------

Hello Samuel,

there is one possible way to do so. You need to write a programa that will need to subscribe to notifications service in order to be listening the wrap up code events and after that trigger your custom action.

Regards,

Mario

------------------------------
Mario Sanchez
Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.
------------------------------

Original Message:
Sent: 11-14-2018 00:06
From: Samuel Polgar
Subject: Automatically call API when call is finished

Hello PureCloud Community

Is it possible to automatically call an API/Data Action after a call has finished and the wrap up has been completed please?

If possible, I am looking to call a data action after the call has finished, to send information about the call to the API, and without the agents having to use a button in the script.

Assistance will be greatly appreciated
#Integrations

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------

Hello Community

Thank you very much for your input. If you would like to vote, please vote via the product lab under through the following link:

https://purecloud.ideas.aha.io/ideas/CLPLA-I-626

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------

Original Message:
Sent: 11-19-2018 10:46
From: Mario Sanchez
Subject: Automatically call API when call is finished

Hello Samuel,

there is one possible way to do so. You need to write a programa that will need to subscribe to notifications service in order to be listening the wrap up code events and after that trigger your custom action.

Regards,

Mario

------------------------------
Mario Sanchez
Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.

Original Message:
Sent: 11-14-2018 00:06
From: Samuel Polgar
Subject: Automatically call API when call is finished

Hello PureCloud Community

Is it possible to automatically call an API/Data Action after a call has finished and the wrap up has been completed please?

If possible, I am looking to call a data action after the call has finished, to send information about the call to the API, and without the agents having to use a button in the script.

Assistance will be greatly appreciated
#Integrations

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------

Hello Community,
does anyone know if this feature has been implemented in some way, since then?
We have a need to execute some post call actions, expecially after the customer disconnects from IVR flow, just to call some web service or data action to store specific information.
Is there some way to do this?

Any hints and tips would be *greatly* appreciated.

------------------------------
Giuliano Ferri
Indra Italia spa
------------------------------

Original Message:
Sent: 11-19-2018 21:53
From: Samuel Polgar
Subject: Automatically call API when call is finished

Hello Community

Thank you very much for your input. If you would like to vote, please vote via the product lab under through the following link:

https://purecloud.ideas.aha.io/ideas/CLPLA-I-626

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd

Original Message:
Sent: 11-19-2018 10:46
From: Mario Sanchez
Subject: Automatically call API when call is finished

Hello Samuel,

there is one possible way to do so. You need to write a programa that will need to subscribe to notifications service in order to be listening the wrap up code events and after that trigger your custom action.

Regards,

Mario

------------------------------
Mario Sanchez
Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.

Original Message:
Sent: 11-14-2018 00:06
From: Samuel Polgar
Subject: Automatically call API when call is finished

Hello PureCloud Community

Is it possible to automatically call an API/Data Action after a call has finished and the wrap up has been completed please?

If possible, I am looking to call a data action after the call has finished, to send information about the call to the API, and without the agents having to use a button in the script.

Assistance will be greatly appreciated
#Integrations

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------

Hi Giuliano,

We created something similar and used the AWS Eventbridge for this. When a call ends an event is send to AWS where a Lambda function is triggered. This Lambda function simply executes an API call back to Genesys Cloud and passes the data from the received event with it. The API call executes a Work flow that is configured in Architect. From there you can run your Data Actions you want.

See also: https://developer.genesys.cloud/notificationsalerts/notifications/event-bridge.




------------------------------
Edward de Wit
Cloudoe BV
------------------------------

Original Message:
Sent: 03-31-2022 05:29
From: Giuliano Ferri
Subject: Automatically call API when call is finished

Hello Community,
does anyone know if this feature has been implemented in some way, since then?
We have a need to execute some post call actions, expecially after the customer disconnects from IVR flow, just to call some web service or data action to store specific information.
Is there some way to do this?

Any hints and tips would be *greatly* appreciated.

------------------------------
Giuliano Ferri
Indra Italia spa

Original Message:
Sent: 11-19-2018 21:53
From: Samuel Polgar
Subject: Automatically call API when call is finished

Hello Community

Thank you very much for your input. If you would like to vote, please vote via the product lab under through the following link:

https://purecloud.ideas.aha.io/ideas/CLPLA-I-626

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd

Original Message:
Sent: 11-19-2018 10:46
From: Mario Sanchez
Subject: Automatically call API when call is finished

Hello Samuel,

there is one possible way to do so. You need to write a programa that will need to subscribe to notifications service in order to be listening the wrap up code events and after that trigger your custom action.

Regards,

Mario

------------------------------
Mario Sanchez
Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.

Original Message:
Sent: 11-14-2018 00:06
From: Samuel Polgar
Subject: Automatically call API when call is finished

Hello PureCloud Community

Is it possible to automatically call an API/Data Action after a call has finished and the wrap up has been completed please?

If possible, I am looking to call a data action after the call has finished, to send information about the call to the API, and without the agents having to use a button in the script.

Assistance will be greatly appreciated
#Integrations

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------

Hello @Mario Sanchez,

Can you give some more details on how to subscribe notification service?​

------------------------------
Cheers,
Sajid Abbas Malek
Al-Futtaim Technologies - Dubai
------------------------------

Original Message:
Sent: 11-19-2018 10:46
From: Mario Sanchez
Subject: Automatically call API when call is finished

Hello Samuel,

there is one possible way to do so. You need to write a programa that will need to subscribe to notifications service in order to be listening the wrap up code events and after that trigger your custom action.

Regards,

Mario

------------------------------
Mario Sanchez
Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.

Original Message:
Sent: 11-14-2018 00:06
From: Samuel Polgar
Subject: Automatically call API when call is finished

Hello PureCloud Community

Is it possible to automatically call an API/Data Action after a call has finished and the wrap up has been completed please?

If possible, I am looking to call a data action after the call has finished, to send information about the call to the API, and without the agents having to use a button in the script.

Assistance will be greatly appreciated
#Integrations

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------

Please check this out: Developer Tools

Mypurecloud		remove preview
Developer Tools View this on Mypurecloud >

Here is an example of how to subscribe to notifications and you have to develop a program that will be listening to this notifications and process them. Hope this helps.

regards,



------------------------------
Mario Sanchez
Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.
------------------------------

Original Message:
Sent: 11-20-2018 02:25
From: Sajid Abbas
Subject: Automatically call API when call is finished

Hello @Mario Sanchez,

Can you give some more details on how to subscribe notification service?​

------------------------------
Cheers,
Sajid Abbas Malek
Al-Futtaim Technologies - Dubai

Original Message:
Sent: 11-19-2018 10:46
From: Mario Sanchez
Subject: Automatically call API when call is finished

Hello Samuel,

there is one possible way to do so. You need to write a programa that will need to subscribe to notifications service in order to be listening the wrap up code events and after that trigger your custom action.

Regards,

Mario

------------------------------
Mario Sanchez
Servicios en Tecnología de la Informacion SETEINFO del Ecuador C.A.

Original Message:
Sent: 11-14-2018 00:06
From: Samuel Polgar
Subject: Automatically call API when call is finished

Hello PureCloud Community

Is it possible to automatically call an API/Data Action after a call has finished and the wrap up has been completed please?

If possible, I am looking to call a data action after the call has finished, to send information about the call to the API, and without the agents having to use a button in the script.

Assistance will be greatly appreciated
#Integrations

------------------------------
Samuel Polgar
CVT (Global) Pty Ltd
------------------------------