Genesys Cloud - Main

Hi,
I have a customer: When dialling customers, agents will put the customer on hold then do a consult call.  If the call fails, then the customer is automatically taken off hold and they usually don't realise this is the case.  They may say something during that time that the customer will hear, which could be to the detriment of the customer experience.  This also takes the customer away from the hold music, to simply be thrown back in again while they try again.

Is there a way that the calls can stay on hold when they follow this path?  If not, can this be considered for an enhancement?

It would be great if this feature can be enabled by supervisor to suit their contact centre environment.