@Lucas Woodward posted this on the Developer Forum and I think it's an excellent article that this community could benefit from. Hope this is useful information -- please do let us know your approach.
From the author:
When developing bots at OVO we aim to reduce the feedback loop with automation. I'll explain the pipeline I've created to achieve this...
Automating development of Genesys chatbots
| OVO Tech Blog |
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| Automating development of Genesys chatbots |
| When developing bots at OVO we aim to reduce the feedback loop with automation. I'll explain the pipeline I've created to achieve this... When developing bots at OVO we aim to reduce the feedback loop as much as possible, as a short feedback loop means we can adapt to customer feedback more quickly. |
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#ConversationalAI(Bots,AgentAssist,etc.)------------------------------
Jane Hendricks
Genesys - Employees
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