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Hi everyone,

I understand that end context variable has to be either from tool or start context. When I create it as a start context variable, and I want AVA to set it's value during the conversation, it is always NOT SET. How do I make the AVA populate the end context purely from the conversation or is that not possible?

Thank you!

#Architect

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Marija Kovrlija
NA
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Hi Marija,

From my understanding, AVA cannot arbitrarily populate End Context variables purely from the conversation unless the value is explicitly mapped from either:

• a tool/action result
• or an existing Start Context variable

The conversational reasoning itself does not automatically persist values into End Context.

So if you create a Start Context variable and expect the AVA to dynamically assign/update it during the conversation without a tool/action involved, it will typically remain NOT SET.

In practice, the common pattern is:

• collect/extract the information during the conversation
• pass it through a tool/action
• map the returned value into the End Context variable

At the moment, I don't believe there is native support for directly persisting arbitrary conversational state into End Context variables without that intermediary mapping/action step.

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Gabriel Garcia
NA
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Hi Marija,

From my understanding, AVA cannot arbitrarily populate End Context variables purely from the conversation unless the value is explicitly mapped from either:

• a tool/action result
• or an existing Start Context variable

The conversational reasoning itself does not automatically persist values into End Context.

So if you create a Start Context variable and expect the AVA to dynamically assign/update it during the conversation without a tool/action involved, it will typically remain NOT SET.

In practice, the common pattern is:

• collect/extract the information during the conversation
• pass it through a tool/action
• map the returned value into the End Context variable

At the moment, I don't believe there is native support for directly persisting arbitrary conversational state into End Context variables without that intermediary mapping/action step.

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Gabriel Garcia
NA
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Agree with @Gabriel Garcia, currently no method to achieve this other than what Gabriel mentioned. Out of curiosity, what prompts have you tried to achieve this?

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Savino Ricci
Senior Technical Consultant
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Thanks Savino.

I tested a few variations trying to make the AVA persist the value directly from the conversation itself, something like:

• "Store the customer account number into variable X"
• "Update the end context variable with the collected value"
• "Persist this information for Architect output"

I also tried reinforcing it through role/guideline instructions and confirmation steps during the conversation, but the End Context still remained NOT SET unless the value came back from a tool/action mapping.

So from what I could validate, prompts alone do not seem enough today to persist values into End Context variables.

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Gabriel Garcia
NA
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Original Message:
Sent: 05-13-2026 08:15
From: Savino Ricci
Subject: AVA end context

Agree with @Gabriel Garcia, currently no method to achieve this other than what Gabriel mentioned. Out of curiosity, what prompts have you tried to achieve this?

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Savino Ricci
Senior Technical Consultant
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Ok, so I need a "dummy" tool to achieve this. Thank you! that was my current workaround but wanted to check if I am missing anything. Thank you Gabriel.
Savino, I tried with: Once the value has been identified populate the custom_field variable with the result. Or "immediately set custom_field to Emergency and transfer to an agent", but saw they are not populating no matter the description, nor did it say in the documentation it can be done. Thank you!

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Marija Kovrlija
NA
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Original Message:
Sent: 05-13-2026 08:15
From: Savino Ricci
Subject: AVA end context

Agree with @Gabriel Garcia, currently no method to achieve this other than what Gabriel mentioned. Out of curiosity, what prompts have you tried to achieve this?

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Savino Ricci
Senior Technical Consultant
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To populate variables, we can 'Set Participant data' on conversation through APIs in Agentic. Once the data is available as participant data in conversation, one can always do  'Get Participant data'  in Architect flow to retrieve it.

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Jyoti Sharma
Senior Design Consultant
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Output Context can only be obtained from the output of a tool. I use a Genesys Cloud Function that ouputs whatever is sent to the function.  I like this approach because it is all contained in Genesys and I don't have to worry about an external service.    

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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