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  • 1.  Team Evaluation data is missing

    Posted 06-08-2022 08:21
      |   view attached
    No replies, thread closed.
    I can't tell if this was a part of the latest update, but we are not able to see the total number of Evaluations completed or the average Evaluation score for our team. I've attached a screenshot for reference.
    #QualityManagement
    #Unsure/Other

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    Jon Baldwin
    Keyword Connects
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  • 2.  RE: Team Evaluation data is missing

    Posted 06-08-2022 10:02
    No replies, thread closed.
    Jon,

    I was only able to see an aggregate of scores once I filtered by Supervisor or a group of reps specifically.

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    Jason Tripp
    Independent Health Association, Inc.
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  • 3.  RE: Team Evaluation data is missing

    Posted 06-08-2022 10:53
    Edited by Jon Baldwin 06-08-2022 10:53
    No replies, thread closed.
    Thank you, Jason! I didn't think to filter but that is a good workaround to resolve the issue!!

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    Jon Baldwin
    Keyword Connects
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