Hello - does any one know. How we can get the Avg Handle Time for specific topics? Tried using different reports and not getting the consistent result. Used below methods.
- Used topic trend - applied date filter, selected the desired topic and navigated to content search, exported the report and then manually calculated.
- Used Queue Performance report and then switched to Topics tab.
- But here after i apply the filter for a selected topic - Avg Handle time shows as N/A.
- I can also select specific topic column but that does not seems to be giving right result.
Any help on this front from anyone will be appreciated.
#PerformanceViews------------------------------
suyog
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