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  • 1.  Backend dictionary

    Posted 09-29-2023 14:03

    Does anyone know if this came out?  We'd love to add some internal jargon and such but I don't see this option.


    #Unsure/Other

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    Daniel Cross
    Bright Horizons Family Solutions LLC
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  • 2.  RE: Backend dictionary

    GENESYS
    Posted 10-01-2023 07:49

    Hi Daniel! Thanks for the interest! We've updated the API documentation and it should be live shortly. It is accessible now and here are some screenshots on where it should appear imminently. 

    Would love your feedback once live!

    Sincerely,

    Leor



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    Leor Grebler
    Genesys - Employees
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  • 3.  RE: Backend dictionary

    GENESYS
    Posted 10-03-2023 03:11

    It's up!

    You can find it through "dictionaryfeedback" in API Explorer:

    https://developer.genesys.cloud/developer-tools/#/api-explorer

    Let me know how it goes!

    Leor



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    Leor Grebler, Principal Product Manager - Voice Transcription
    leor.grebler@genesys.com
    Genesys - Employees
    ------------------------------



  • 4.  RE: Backend dictionary

    Posted 10-04-2023 01:26

    Interesting choice to have such a feature in the Developer tools.  Would have thought this would have been an option under Quality in Genesys Cloud.  Will there be any future updates to make this tool incorporated into the UI, rather than an API?  Feel like Quality Assessors who might not have access to these tools wont be able to make dictionary alterations/suggestions so easily.



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    Robert Niblock
    APM
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  • 5.  RE: Backend dictionary

    Posted 10-04-2023 10:09

    I completely agree.  We certainly expected it to be added to the UI. It just makes sense to be with Quality and Topics and such.



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    Daniel Cross
    Bright Horizons Family Solutions LLC
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  • 6.  RE: Backend dictionary

    GENESYS
    Posted 10-04-2023 10:55

    Hi Daniel and Robert, the split was in order to be able to deliver the feature earlier, albeit as a developer tool. We do hope to have UI available in the coming months. We should have a date to share soon.



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    Leor Grebler, Principal Product Manager - Voice Transcription
    leor.grebler@genesys.com
    Genesys - Employees
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  • 7.  RE: Backend dictionary

    Posted 4 days ago

    Hi,

    How's progress on getting backend dictionary support to the UI progressing? I haven't seen anything on any recent release notes even mention it.



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    John Codispoti
    Pfizer Inc.
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  • 8.  RE: Backend dictionary

    GENESYS
    Posted 4 days ago

    Hello John!

    We're currently aiming for the end of May to release it. 

    In the meantime, it's available through the API.

    Hope to share more as we get closer.

    Leor



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    Leor Grebler, Principal Product Manager - Voice Transcription
    leor.grebler@genesys.com
    Genesys - Employees
    ------------------------------



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