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Backfill for New Segmentation Permission

  • 1.  Backfill for New Segmentation Permission

    Posted 07-29-2025 13:24
    Edited by Ananya Singh 07-29-2025 13:24

    Summary

    We need to backfill for the externalContacts:segmentassignments:view permission. This will need to be done for the following roles:

    • aiAgent
    • masterAdmin

    Effective Date

    Monday, August 11, 2025

    Details

    We will soon be releasing a new enhancement to our Segments feature which will allow segments to persist beyond the duration of a web or app session. Previously, to view segments users only needed externalcontacts:session:view permission. However, with this change, segments will be assigned to an external contact rather than a session and therefore externalContacts needs a new permission to allow users to view segment assignments.

    Customer Impact

    No impact once backfill is completed. Customers will now need the externalContacts:segmentassignments:view permission to view segment assignments for a contact.

    Impacted Resources

    GET /v1/organizations/{organizationId}/externalcontacts/{externalContactId}/segments

    Issue References

    [PURE-5834]

    [AUTHZ-812]

    Contacts

    @Cillian Day  

    Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.