Summary
Divisions for Canned responses is coming soon - Announcement from Feb 2026 https://community.genesys.com/discussion/divisions-for-canned-responses-coming-soon .
As part of this feature, Canned responses backend team has introduced 2 new permissions:
responses:library:search
responses:response:search
These new search permissions will be backfilled to any role that has responses:library:view & responses:response:view permissions.
Effective Date
Monday, August 31, 2026
Details
As part of Divisions work in Canned responses feature, following new APIs are being added that will require the user to have new permissions:
Permission - responses:library:search
GET /api/v2/responsemanagement/libraries/divisionviews
GET /api/v2/responsemanagement/libraries/divisionviews/{libraryId}
Permission - responses:response:search
POST /api/v2/responsemanagement/responses/divisionviews/query
GET /api/v2/responsemanagement/responses/divisionviews/{responseId}
Architect & Archy will be invoking these new APIs to retrieve Canned responses & libraries, once Division awareness for Canned responses feature is released.
In order to ensure there are no breaking changes, these new search permissions will be backfilled to any role that has responses:library:view & responses:response:view permissions.
The backfill will be performed one region at a time.
Customer Impact
No customer or partner action is required.
Impacted Resources
GET /api/v2/responsemanagement/libraries/divisionviews
GET /api/v2/responsemanagement/libraries/divisionviews/{libraryId}
POST /api/v2/responsemanagement/responses/divisionviews/query
GET /api/v2/responsemanagement/responses/divisionviews/{responseId}
Issue References
[PURE-5150]
[RESPONSES-718]
[AUTHZ-1448]
Contacts
@Vivek Rao Please reply to this announcement with any questions. This helps the wider developer community benefit from the discussion. We encourage you to use this thread before contacting the designated person directly. Thank you for your understanding.