Genesys Cloud - Main

Anyone have a wa for an agent or supervisor to set a banner that can play during the IVR?  That way an Agent or supervisor could add some text like "Email is down, this is a known issue, you do not need to stay on the line" and user can abandon before entering queue?

 

If not I think this would be a really cool feature request.  Some way for an Admin to create a "Banner" object in architect that allows a user to type in a TTS message or upload a wav file via a separate, less permissioned, page.

This would also be beneficial for our company as well.  I will hunt around and ask our VAR and see what I can find and post my findings if I come up with anything.

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Vincent Moore
CTS LanguageLink
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Parallel thread:

https://community.genesys.com/communities/community-home/digestviewer/viewthread?MessageKey=7e8746b4-4121-4b13-9d33-8b39e37f05f2&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm7e8746b4-4121-4b13-9d33-8b39e37f05f2

Y'all should join together and campaign for this in the Ideas Lab. I don't see an existing Idea that applies.

https://purecloud.ideas.aha.io/ideas

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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
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Original Message:
Sent: 02-19-2019 12:02
From: Vincent Moore
Subject: Banner Messages

This would also be beneficial for our company as well.  I will hunt around and ask our VAR and see what I can find and post my findings if I come up with anything.

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Vincent Moore
CTS LanguageLink
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