Certification and Training

 View Only

Sign Up

  • 1.  Best Journey

    Posted 03-20-2026 07:03

    After GCP, is it possible to go to Architect, or is it better to do outbound first?


    #Certification

    ------------------------------
    Maico Zorzan
    ------------------------------


  • 2.  RE: Best Journey

    Posted 03-20-2026 11:36

    There is no fixed sequence for completing Genesys exams. Exams can be taken based on voucher availability, rather than following a mandatory order.



    ------------------------------
    Silambarasan Viswanathan
    ------------------------------



  • 3.  RE: Best Journey

    Posted 03-20-2026 14:35

    Hi Maico,

     

    Yes, in my opinion take Architect after GCP for sure.  I think it's an easy transition from GCP to Architect.  Then, maybe scripting and then outbound and any of the remainder after that. 

     

    I hope that helps some,

     

    Mr. Tony Whitley, GCCP, GCACS, GCWMC, GCSC, GCOC, GCCD, GCQMC, GCCX-AI (GPE, GPR)
    Operations Manager
    Abeka Book
    850-478-8496 Ext. 2437
    abeka.com
    AB-1

    Ministry Logo

     






  • 4.  RE: Best Journey
    Best Answer

    Posted 03-23-2026 08:44

    When I went through this certification path a couple years ago I did in this order:  GCP > Outbound Dialer > Architect > Developer.  I work with other engineers on our team who did them in different sequence (always left the Developer to the last though).  GCP should probably be the first one to give someone a good base knowledge.  There is no requirement for taking any exam, so as long as you are familiar with the material.



    ------------------------------
    Michael Jewell
    ------------------------------



  • 5.  RE: Best Journey

    Posted 03-24-2026 08:50

    I liked the question!

    I will follow the thread and when I recertified in the GCP I will see the answers to know what will be my next step.

    Regards,



    ------------------------------
    Suzi Leao
    suzi.oliveira@genesys.com
    ------------------------------



Related Content