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  • 1.  Best Practice Table Structure

    Posted 06-01-2021 18:24
    No replies, thread closed.
    Hi Genesys Team,

    When extracting conversation details what is the best practice for storing data? Is there a table structure Genesys recommends?

    Break up by the data Participant (Customer., IVR, ACD, Agent)

    or

    Break up by the data by area of the JSON file (Conversations, evaluations, surveys, resolutions, participations, sessions...)

    Thank you,
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    ------------------------------
    Bryan De La Cruz
    ------------------------------


  • 2.  RE: Best Practice Table Structure

    Posted 06-01-2021 20:44
    No replies, thread closed.
    I would suggest similar to CIC, use tables for Agent and Queue data since that is how most people and packages are used to seeing it.  The conversation/segment stuff is nice, but not very easy to fit into structured formats.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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