Genesys Cloud - Main

Hi everyone,

I'm curious to learn about your experiences with customer onboarding processes. What are some best practices you've found effective when helping new customers get started with Genesys Cloud?

Specifically:
- What resources do you find most valuable during onboarding?
- How do you measure onboarding success?
- Any common pitfalls to avoid?

Would love to hear your insights!

Thanks,
Minhaj

Good Day Minhaj

I would recommend having a look at the following articles on the resource center for some guidance on best practices and onboarding learnings.

https://help.genesys.cloud/articles/step-1-welcome-to-genesys-cloud/#series-heading

https://help.genesys.cloud/articles/step-4-onboarding-best-practices-and-learnings/

Regards

Hi everyone,I'm curious to learn about your experiences with customer onboarding processes. What are some best practices you've found effective when helping new customers get started with Genesys Cloud?Specifically:- What resources do you find most valuable during onboarding?- How do you measure onboarding success?- Any common pitfalls to avoid?Would love to hear your insights!Thanks,Minhaj