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  • 1.  Best practices for migrating flows between Genesys Cloud organizations using Archy

    Posted 8 hours ago

    Hello everyone,

    I'd like to hear about your experiences using Archy to migrate flows between different Genesys Cloud organizations (for example, Dev → QA → Production).

    In your experience:

    • How reliable has the process been?

    • Have you faced issues with dependencies, Data Actions, queues, prompts, or other resources?

    • Do you use any automation or CI/CD pipeline together with Archy?

    • Are there any best practices or lessons learned that you would recommend?

    We're evaluating how to make our deployment process more consistent across multiple organizations, so I'd really appreciate hearing how other teams are approaching this.

    Looking forward to your insights. Thanks!


    #Architect
    #Archy

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    William Mark
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  • 2.  RE: Best practices for migrating flows between Genesys Cloud organizations using Archy

    Posted 5 hours ago

    William,

    We use Terraform to export from one environment and import into another. It exports the flows as Archy content, along with all the other dependencies, like prompts, data actions, etc. 

    We found an issue we had to work around related to flows. If flow A calls flow B which also calls flow A (circular reference), it won't import because it can't figure out which to import first. In our case, we had a main flow that transfers to other flows. Those flows transfer back to the main. To solve this, we went into the sub flows and changed the references to transferring back to the main flow to be another flow that does not have a circular reference. The, after import, we go in and change them back to point to main. It's work but not too difficult.

    Hope that helps.



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    Jeff Werner
    Software Engineer - Interactive Northwest, Inc.
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  • 3.  RE: Best practices for migrating flows between Genesys Cloud organizations using Archy

    Posted 2 hours ago

    Hi William,

    I believe you're looking for a way to move Architect flows between Dev and UAT organizations (or vice versa).

    I ran into the same challenge a few months ago during the disruptions caused by the tensions in the Middle East. I initially explored Terraform as the first option, but I couldn't get it to achieve the migration workflow I needed. That eventually led me to build a small custom integration to handle moving Architect flows between organizations.

    It's not publicly available, but if you think this approach might be useful for your use case, feel free to reach out. I'd be happy to share what I learned and how I approached the problem.



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    Arjun Das T P
    Engineer
    Feebak Suite of products - Genesys Cloud
    https://feebak.com/
    [EmailAddress]
    ------------------------------



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