I can answer one of them.
The minimum staffing configuration in WFM can help in several practical ways:
1. Operational coverage assurance
Ensures you always have the minimum number of agents needed to keep operations running, even during periods of low forecasted demand.
Prevents schedules from being generated without adequate coverage.
2. Service level protection
Maintains the ability to serve customers even when the forecast predicts low volumes.
Helps reduce wait times and keep operations consistent.
3. Context-based flexibility
Global configuration: sets a baseline across all planning groups.
Custom configuration: allows you to adjust requirements per team and per day of the week, reflecting each area's unique needs.
4. Business continuity
Prevents critical staffing gaps that could impact essential operations.
Ensures minimum coverage for unexpected situations or sudden demand spikes.
5. Smart optimization
WFM can reuse shifts from the previous schedule to satisfy requirements at the beginning of new schedules, improving continuity.
Automatically applies requirements during schedule generation and rescheduling.
In short, it's a safeguard to ensure that "the right person, in the right place, at the right time" also includes a minimum level of staffing aligned with your operational needs and performance goals.
------------------------------
Elisson Fernandes
------------------------------
Original Message:
Sent: 05-07-2026 21:12
From: Lilian Masselli
Subject: Best practices for the new features
Hi everyone,
In the management unit we now have Target Consistent Net Staffing and Minimum Coverage. In which scenario would these settings be recommended?
#WFMConfiguration,BestPractices
------------------------------
Lilian Masselli
-
------------------------------