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Best practices for troubleshooting one-way or no-audio RTP with Genesys Cloud

  • 1.  Best practices for troubleshooting one-way or no-audio RTP with Genesys Cloud

    Posted 6 hours ago

    Hi everyone,

    When troubleshooting a Genesys Cloud voice integration involving an SBC and an on-premises call control platform, what is your recommended troubleshooting sequence when SIP signaling succeeds but RTP audio does not?

    I normally validate codecs, SDP addresses, RTP port ranges, firewall rules, NAT and packet captures on the SBC.

    Are there any Genesys Cloud-specific checks or tools you consider essential for quickly identifying which side is failing to establish the media path?

    Thanks!


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    Marciel
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