Genesys Cloud - Main

Hello All, 

We have a dev and prod Genesys Cloud environment, which will be integrating with the CRM system. 

CRM team has multiple environments - dev, test, staging and Prod environments. 

Can the Genesys Dev environment integrate with CRM Dev and Test Environments at same time. What are the best practises, And what will be impacts with multiple integrations running at the same time if SIT/UAT/Performance are done parallelly

Any suggestions will be rally appreciated.

thanks 

Hello Siddharth,

You can certainly do this. You will just have to make sure you can set up the integration within GC. Because its a dev org there might be some limitations with setting up with Prod environment.

Cheers, 

Hello All, 

We have a dev and prod Genesys Cloud environment, which will be integrating with the CRM system. 

CRM team has multiple environments - dev, test, staging and Prod environments. 

Can the Genesys Dev environment integrate with CRM Dev and Test Environments at same time. What are the best practises, And what will be impacts with multiple integrations running at the same time if SIT/UAT/Performance are done parallelly

Any suggestions will be rally appreciated.

thanks 

Thanks Cameron

Hello Siddharth,

You can certainly do this. You will just have to make sure you can set up the integration within GC. Because its a dev org there might be some limitations with setting up with Prod environment.

Cheers, 

Hello All, 

We have a dev and prod Genesys Cloud environment, which will be integrating with the CRM system. 

CRM team has multiple environments - dev, test, staging and Prod environments. 

Can the Genesys Dev environment integrate with CRM Dev and Test Environments at same time. What are the best practises, And what will be impacts with multiple integrations running at the same time if SIT/UAT/Performance are done parallelly

Any suggestions will be rally appreciated.

thanks 

Did you get things set up the way you want? It depends upon the CRM, in my experience...

Thanks Cameron

Hello Siddharth,

You can certainly do this. You will just have to make sure you can set up the integration within GC. Because its a dev org there might be some limitations with setting up with Prod environment.

Cheers, 

Hello All, 

We have a dev and prod Genesys Cloud environment, which will be integrating with the CRM system. 

CRM team has multiple environments - dev, test, staging and Prod environments. 

Can the Genesys Dev environment integrate with CRM Dev and Test Environments at same time. What are the best practises, And what will be impacts with multiple integrations running at the same time if SIT/UAT/Performance are done parallelly

Any suggestions will be rally appreciated.

thanks