Genesys Cloud - Main

Hola Community.

Is there a best practice when it comes to inactive clients and re-using existing DID numbers?  I need to set up a few new clients and I'm wavering between re-using some numbers from previous clients or just getting new numbers and starting fresh?

Thoughts?

Thanks,
C.J.

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C.J. Rardin
Avant Specialty Benefits
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Hi C.J.

I would say there is no single answer to this. It depends on how wide spread the DID's were known internally and to the outside world and how often the numbers were being called. If you give back the DID's to the carrier they will eventually be handed out to another company. So, you also need to consider if that is that acceptable. The alternative is to keep them on the shelf or as you mention re-use them internally. DID's are not that expensive. I would hold on to them for at least a while.

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Peter Grothauzen
Genesys - Employees
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Thank you Peter for responding to this discussion. 

Hopefully you can find this article in resource center for purchasing DID helpful, C. J.

Purchase DID numbers - PureCloud Resource Center

PureCloud Resource Center		remove preview
Purchase DID numbers - PureCloud Resource Center While the actual number purchase operation is a straightforward procedure, there are [More] View this on PureCloud Resource Center >

Thank you!

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RC Cantiller
Global Digital Team, Customer Success
Genesys
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Original Message:
Sent: 08-08-2018 08:10
From: Peter Grothauzen
Subject: Best Practices - Re-using DID Numbers for Inactive Clients

Hi C.J.

I would say there is no single answer to this. It depends on how wide spread the DID's were known internally and to the outside world and how often the numbers were being called. If you give back the DID's to the carrier they will eventually be handed out to another company. So, you also need to consider if that is that acceptable. The alternative is to keep them on the shelf or as you mention re-use them internally. DID's are not that expensive. I would hold on to them for at least a while.

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Peter Grothauzen
Genesys - Employees
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