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  • 1.  Best practices with Dialog Engine Bot Flows and Digital Bots

    Posted 02-17-2026 10:46
    I'm a beginner with Dialog Engine Bot Flows and Digital Bots in Genesys Cloud.
     
    I would really like to learn some best practices for creating them effectively.
     
    Do you have any best practices in mind?
     
    Thank you!

    #Architect

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    Letícia Matos
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  • 2.  RE: Best practices with Dialog Engine Bot Flows and Digital Bots

    Posted 02-17-2026 22:33

    Greetings Leticia!

    Given I'm a fan of the Genesys Cloud Resource Center, this article would be a great place to start: https://help.genesys.cloud/articles/best-practice-recommendations-for-building-bots-in-architect/



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    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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    Original Message


  • 3.  RE: Best practices with Dialog Engine Bot Flows and Digital Bots

    Posted 02-18-2026 06:26

    Thanks Brian, this article looks interesting and will be very useful!



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    Letícia Matos
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    Original Message


  • 4.  RE: Best practices with Dialog Engine Bot Flows and Digital Bots

    Posted 02-25-2026 16:57

    Agree thanks Brian



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    Paul Akister
    Senior Program Manager
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    Original Message


  • 5.  RE: Best practices with Dialog Engine Bot Flows and Digital Bots

    Posted 02-26-2026 08:00

    Thanks Brian, this was really helpful.



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    Kashaf Chaudhry
    Customer Success Director
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    Original Message


  • 6.  RE: Best practices with Dialog Engine Bot Flows and Digital Bots

    Posted 02-27-2026 09:18

    Thanks Brian - really helpful!



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    Zaynah Pandor
    Sr Customer Success Manager
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    Original Message


  • 7.  RE: Best practices with Dialog Engine Bot Flows and Digital Bots

    Posted 02-28-2026 05:32

    Way to go Brian, we like help from Genesys Cloud Resource Center Fan.



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    Laurent Pret
    Manager, PS Consulting, EMEA
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    Original Message


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