Genesys Cloud - Developer Community!

#Architect

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Letícia Matos
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Greetings Leticia!

Given I'm a fan of the Genesys Cloud Resource Center, this article would be a great place to start: https://help.genesys.cloud/articles/best-practice-recommendations-for-building-bots-in-architect/

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Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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Original Message:
Sent: 02-17-2026 10:46
From: Letícia Matos
Subject: Best practices with Dialog Engine Bot Flows and Digital Bots

I'm a beginner with Dialog Engine Bot Flows and Digital Bots in Genesys Cloud.

 

I would really like to learn some best practices for creating them effectively.

 

Do you have any best practices in mind?

 

Thank you!

#Architect

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Letícia Matos
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