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Best solution for notification pattern : one websocket or one per user ?

  • 1.  Best solution for notification pattern : one websocket or one per user ?

    Posted 13 hours ago

    Hello,

    We have an application that integrates with Genesys Cloud with 2 oauths:

    • One "Client credentials" used by backend for "general" api call (not related to conversations)
    • One "Code authorization / PKCE" fetched by frontend that allows us to act on conversations (mute, hold etc.)

    We want to use the notification API on the v2.users.{id}.conversations channel to be notified when something happens during call, and we see 2 different solutions:

    • Use the "Client credentials" to open one websocket and subscribe each user on this websocket. So the channel contains many subscriptions
    • Use the "Code authorization / PKCE" to open a websocket per user and subscribe this user on this websocket. So the channel contains only one subscription

    Can you confirm that both solutions are valid ? And can you give advice on the good pattern here (and why) ?

    Thanks,

    Nicolas


    #PlatformAPI
    #WebMessaging

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    Nicolas
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