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Best to Use Conversations API or Analytics API to Get Call Data

  • 1.  Best to Use Conversations API or Analytics API to Get Call Data

    Posted 7 hours ago

    I'm analyzing calls and I'm unsure which approach is best.

    I see that I can use the /conversations endpoints to get call details, but there are also Analytics endpoints for historical metrics.
    In what cases do you recommend using the Conversations API versus the Analytics API? Are there any limitations or significant differences in performance, latency, or level of detail?

    Any experience or recommendations are welcome.


    #PlatformAPI

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    Jeanpierre Echevarria
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