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Beta available: Predictive routing for Digital channels

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  • 1.  Beta available: Predictive routing for Digital channels

    Posted 02-23-2022 05:39
    No replies, thread closed.
    Folks

    AI-powered predictive routing is now available in beta release for Email and Messaging channels.  If you're interested in participating, please fill out the form linked from the idea (AI-I-59).  Set up is simple, reporting on benefit is easy and there's no charge for the duration of the beta.

    Thanks!

    David
    #DigitalChannels
    #Roadmap/NewFeatures
    #Routing(ACD/IVR)

    ------------------------------
    David Farrell
    Genesys - Employees
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