Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Beta - Subscribe to Voice Transcripts through Notification API

    Posted 06-09-2021 08:47
    No replies, thread closed.

    Attention Genesys Cloud Voice Transcription Users,

    We are looking for customers or partners who are using Genesys Cloud Voice Transcription and are interested in building applications that require the ability to subscribe to transcripts while a voice interaction is ongoing.

    We are planning to Beta this capability soon, and are looking to work closely with potential users / application developers to get feedback on the upcoming capability.

    If you are interested in being part of this Beta please reach out to rakesh.tailor@genesys.com.

    To qualify you must be:

    • A GC3 level Customer
    • Use Genesys Cloud Voice Transcription
    • Familiar with the Notifications API
    Thanks,
    #QualityManagement

    ------------------------------
    Rakesh Tailor
    Senior Director, Product Management - Workforce Engagement
    Genesys Cloud
    ------------------------------


  • 2.  RE: Beta - Subscribe to Voice Transcripts through Notification API

    Posted 06-23-2021 12:34
    No replies, thread closed.
    Been playing around with this.  Is there any way to expose the notification in an agent script?

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Beta - Subscribe to Voice Transcripts through Notification API

    Posted 06-24-2021 13:04
    No replies, thread closed.
    Not sure about that.  Do you have a specific use case in mind?

    ------------------------------
    Rakesh Tailor
    Senior Director, Product Management - Workforce Engagement
    Genesys Cloud
    ------------------------------

    Original Message


  • 4.  RE: Beta - Subscribe to Voice Transcripts through Notification API

    Posted 06-24-2021 13:19
    No replies, thread closed.
    Demo purposes and proving out the technology - so hard to get live conversations to test with.  

    Also, looking at incorporating with other KMS systems and see how it responds with scripts first.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content