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  • 1.  Bi-directional presence sync Genesys <-> Teams

    Posted 03-30-2026 03:45

    Hello,

    Has anyone successfully implemented bi-directional presence synchronization using the following Genesys Cloud blueprints?

    • https://developer.genesys.cloud/blueprints/update-ms-teams-user-presence-blueprint/
    • https://developer.genesys.cloud/blueprints/gc-presence-update-from-ms-teams/

    I initially configured the Genesys Cloud → Microsoft Teams presence update, and this was working as expected.

    However, after adding the Microsoft Teams → Genesys Cloud presence update, the original synchronization stopped working as well. Specifically, the "Update Teams user presence" data action is now failing after implementing the Teams-to-Genesys sync.

    At first glance, the configuration appears to be correct. I'm wondering whether it is actually supported to have both integrations running simultaneously, or if this setup is creating a loop that causes the integration to break.

    Any insights or similar experiences would be greatly appreciated.

    Thanks!

     


    #API/Integrations

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    Maya Tsenova
    UC engineer
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  • 2.  RE: Bi-directional presence sync Genesys <-> Teams
    Best Answer

    Posted 03-30-2026 04:50

    Hi Maya,

    Hi,

    Looking at the blueprints, they seem to be implemented as independent one-way flows, and I couldn't find any reference to running both directions together or handling bi-directional sync.

    I also came across a couple of AppFoundry solutions that support presence synchronization:

    These appear to include bi-directional synchronization with additional control logic, which suggests that simply combining the two blueprints may introduce a feedback loop or conflicting updates between systems.

    This could explain the behaviour you're seeing after enabling both directions.

    Keen to hear if anyone has successfully implemented this bi-directionally using just the blueprints, or if additional logic was required.



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
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