Thank you, Nicole, for the recognition! 🙏 This bot goes beyond automation - it gives people locked out over the weekend/holiday a fair way to schedule a callback without waiting on hold or losing their spot in the queue.
I'm especially grateful to this amazing community, it's where my Genesys journey began. I still remember the first function I learned: MakeDateTime(). That tiny step helped me build this bot, and it's been a learning adventure ever since.
This community is a goldmine of knowledge, and I'll be talking about it at Xperience Sydney 2025, where I'm honored to be a guest speaker. My topic: "From Strategy to Impact: Applying the Genesys Experience Orchestration Plan."
Excited to keep learning, sharing, and building together! 💡
------------------------------
Phaneendra
Technical Solutions Consultant
Monash University
Australia
------------------------------