Welcome Community

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

Congratulations, Phaneendra! 

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

Thank you @Matt Lawson .I enjoy watching all the Q&A shows! They've been incredibly helpful in deepening my understanding of the product and gaining valuable insights. Appreciate all the great content you share! 🙌

Congratulations, Phaneendra! 

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Congratulations, @Phaneendra Avatapalli!!

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Congratulations @Phaneendra Avatapalli

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Congratulations, @Phaneendra Avatapalli!! ! Well deserved.

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Thank you, Nicole, for the recognition! 🙏 This bot goes beyond automation - it gives people locked out over the weekend/holiday a fair way to schedule a callback without waiting on hold or losing their spot in the queue.

I'm especially grateful to this amazing community, it's where my Genesys journey began. I still remember the first function I learned: MakeDateTime(). That tiny step helped me build this bot, and it's been a learning adventure ever since.

This community is a goldmine of knowledge, and I'll be talking about it at Xperience Sydney 2025, where I'm honored to be a guest speaker. My topic: "From Strategy to Impact: Applying the Genesys Experience Orchestration Plan."

Excited to keep learning, sharing, and building together! 💡

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Congratulations @Phaneendra Avatapalli

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------

Congratulations @Phaneendra Avatapalli!!!

So many wonderful Dr. Frankensteins submitted amazing ways they are using Genesys AI to enhance their work lives to solve real world problems. We had submissions that tackled tough problems, such as: 

1. Simplifying the bot-making process to make menu creation reusable and adaptable
2. Solving rigidity and repetitive work in customer satisfaction surveys
3. Guides that give SMS confirmations to the user
4. Helping people with forgotten passwords get into a call queue
5. A way to test out bot functionality while you build
6. A bot that automatically collects feedback and opens a Salesforce case when needed
7. Bots that allow customers to update inbound and in-queue flows

If you're thinking to yourself, what smart people we have on this community, then you'd be CORRECT! These submissions were so good, we had to hand them off to our AI Architect team to decide a winner! 

With 3 votes and an honorable mention, @Phaneendra Avatapalli was chosen as the winner! Congrats! I'll be sending you a Prize Wall form to fill out.
Please read all about her bot here. Also a big shout-out to @Lucas Woodward for coming into a close second. 

We can't thank all of you enough for sharing your genius with us. This is one of our most favorite contests of the year, and it's because we're always blown away about the inventions you all are cooking up with Genesys software. Keep it going! 

------------------------------
Nicole Milliken
Senior Online Community Video Specialist
------------------------------