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  • 1.  Billing - concurrent users for subscriptions per division

    Posted 02-04-2026 03:35

    Hello everybody,

    I am quite new to genesys-cloud (coming from engage) and have now my first question concerning the Platform API.

    • You all know for sure the subscription-tab in genesys cloud. There you can see the concurrent users for certain features for the billing period (month). You see it for the whole org.
    • Our customer needs the same view but splitted by divisions. 

    I have looked into the billing APIs and found a possibility to get the users that used a certain feature by date. So I am able to calculate manually for a period of time the unique users that used a certain feature. As I get the usage per date I can calculate peaks for a certain day. So for example:

    The feature "Genesys Cloud CX 3 Concurrent" was used in the period 01/02/2026 - 02/01/2026 at most by 10 users at the same day.

    => But these numbers are not the same as the real concurrent usages shown on the subscirption tab: 



    QUESTION:

    • Is there a way to get the real concurrent usage for a feature by division via any API?
    • Or is there a way to get the necessary raw-data necessary to calculate the real concurrent usage by division.

    Thx for help

    Michael


    #PlatformSDK

    ------------------------------
    Michael Achatz
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  • 2.  RE: Billing - concurrent users for subscriptions per division

    Posted 02-04-2026 15:12

    Unfortunately, for billing purposes, the Genesys APIs are almost null.

    I did a search on the Genesys ideas portal and found the link below: 

    https://genesyscloud.ideas.aha.io/ideas/OP-I-448

    The status is "In Development".



    ------------------------------
    Kaio Oliveira
    Sr Systems Analyst
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
    ------------------------------



  • 3.  RE: Billing - concurrent users for subscriptions per division

    Posted 02-05-2026 02:20

    Hi Kaio,

    thx for your reply. So it seems I have to wait :-)

    Greets Michael



    ------------------------------
    Michael Achatz
    ------------------------------

    Original Message


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