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Hello everybody,

I am quite new to genesys-cloud (coming from engage) and have now my first question concerning the Platform API.

• You all know for sure the subscription-tab in genesys cloud. There you can see the concurrent users for certain features for the billing period (month). You see it for the whole org.
• Our customer needs the same view but splitted by divisions. 

I have looked into the billing APIs and found a possibility to get the users that used a certain feature by date. So I am able to calculate manually for a period of time the unique users that used a certain feature. As I get the usage per date I can calculate peaks for a certain day. So for example:

The feature "Genesys Cloud CX 3 Concurrent" was used in the period 01/02/2026 - 02/01/2026 at most by 10 users at the same day.

=> But these numbers are not the same as the real concurrent usages shown on the subscirption tab: 



QUESTION:

• Is there a way to get the real concurrent usage for a feature by division via any API?
• Or is there a way to get the necessary raw-data necessary to calculate the real concurrent usage by division.

Thx for help

Michael

Unfortunately, for billing purposes, the Genesys APIs are almost null.

I did a search on the Genesys ideas portal and found the link below: 

https://genesyscloud.ideas.aha.io/ideas/OP-I-448

The status is "In Development".

Hello everybody,

I am quite new to genesys-cloud (coming from engage) and have now my first question concerning the Platform API.

• You all know for sure the subscription-tab in genesys cloud. There you can see the concurrent users for certain features for the billing period (month). You see it for the whole org.
• Our customer needs the same view but splitted by divisions. 

I have looked into the billing APIs and found a possibility to get the users that used a certain feature by date. So I am able to calculate manually for a period of time the unique users that used a certain feature. As I get the usage per date I can calculate peaks for a certain day. So for example:

The feature "Genesys Cloud CX 3 Concurrent" was used in the period 01/02/2026 - 02/01/2026 at most by 10 users at the same day.

=> But these numbers are not the same as the real concurrent usages shown on the subscirption tab: 



QUESTION:

• Is there a way to get the real concurrent usage for a feature by division via any API?
• Or is there a way to get the necessary raw-data necessary to calculate the real concurrent usage by division.

Thx for help

Michael