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  • 1.  Blacklist for Inbound Calls

    Posted 11-06-2018 15:56
    No replies, thread closed.
    Curious why there isn't a functionality to block inbound abusive, etc. calls (i.e. an ANI Blacklist). There was an idea on the idea boards that was recently changed to "not planned" with no explanation.

    Maybe some additional votes will bring either the feature or an explanation.

    https://purecloud.ideas.aha.io/ideas/CLINB-I-238
    #Roadmap/NewFeatures

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    Patrick Rada
    Keypath Education LLC
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  • 2.  RE: Blacklist for Inbound Calls

    Posted 11-07-2018 02:54
    No replies, thread closed.
    You could create a table and check the table on inbound calls.  You could even add a button to a script to add new numbers to the table.  This could be easily setup and the collapsed task could be easily copied between flows.

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    Robert Wakefield-Carl
    Avtex
    Contact Center Innovation Architect
    robertwc@avtex.com
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  • 3.  RE: Blacklist for Inbound Calls

    Posted 11-07-2018 03:36
    No replies, thread closed.
    @Patrick Rada

    For more details please visit this thread​

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    Cheers,
    Sajid Abbas Malek
    Al-Futtaim Technologies - Dubai
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    Original Message


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