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  • 1.  Blank inbound FAXes

    Posted 07-24-2018 14:20
    No replies, thread closed.
    I have a location that has 3 separate users setup for the sole purpose of receiving Faxes. Each has a DID. I am receiving complaints that each are often receiving blank Faxes. I have setup each just as I would a normal Communicate only user. Any ideas?

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    Kevin Kirkpatrick
    Ministry Brands
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  • 2.  RE: Blank inbound FAXes

    Posted 07-31-2018 08:13
    No replies, thread closed.
    I would recommend opening a support case so we can investigate what is going on. This should not be happening.

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    Lucie DeCristofaro
    Genesys - Employees
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    Original Message


  • 3.  RE: Blank inbound FAXes

    Posted 08-01-2018 09:10
    No replies, thread closed.
    Thanks Lucie!......I do now have a case opened. Just want to check to see if other have experienced the same and may know a resolution.

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    [Kevin] [Kirkpatrick] [Ministry Brands] [Unified Communications Administrator]
    [kevin.kirkpatrick@ministrybrands.com]
    [Lenoir City] [TN]
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    Original Message


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