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  • 1.  Blank Performance>Workspace Screen

    Posted 10-19-2023 10:30
    No replies, thread closed.

    Multiple people in our organization get a blank screen when opening Performance>Workspace. The issue resolves by closing and reopening the browser and logging back into Genesys Cloud. We began experiencing the problem this week. Anyone else having a similar issue? Anything change this week?


    #Reporting/Analytics

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    Bruce Lambert
    Bright Horizons Family Solutions LLC
    GCP
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  • 2.  RE: Blank Performance>Workspace Screen

    Posted 10-22-2023 19:58
    No replies, thread closed.

    Over the past couple of weeks, there was some slowness and timeouts of the reporting services.  If you are still experiencing this, report it to Genesys and see if it is related to the type and amount of data you are showing.  Remember that it should open to the last opened view.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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