Do you see any errors in the Console or Network logs for the browser when the blind transfer fails?
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George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year
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Original Message:
Sent: 09-30-2025 19:21
From: Stephen Lim
Subject: Blind Transfer Failure
I use web client with Microsoft Edge browser (Version 140.0.3485.94).
PC runs Windows 10 Enterprise 22H2.
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Stephen Lim
Original Message:
Sent: 09-30-2025 11:37
From: George Ganahl
Subject: Blind Transfer Failure
Which version of the client are you using?
If Web client, which browser?
If embedded client, which one?
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George Ganahl GCCX-AI, GCP, GCSME
Technical Adoption Champion
Genesys
2024 Community Member of the Year
Original Message:
Sent: 09-24-2025 23:21
From: Stephen Lim
Subject: Blind Transfer Failure
Hi,
Just want to report the new UI causes blind transfer of phone call to fail. Switching back to the old UI fix the problem.
Regards.
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Stephen Lim
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