Genesys Cloud - UI New Features

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  • 1.  Blind Transfer Failure

    Posted 09-24-2025 23:22

    Hi,

    Just want to report the new UI causes blind transfer of phone call to fail. Switching back to the old UI fix the problem.

    Regards.



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    Stephen Lim
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  • 2.  RE: Blind Transfer Failure

    Posted 09-30-2025 11:38

    Which version of the client are you using?

    If Web client, which browser?

    If embedded client, which one?



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------



  • 3.  RE: Blind Transfer Failure

    Posted 09-30-2025 19:22

    I use web client with Microsoft Edge browser (Version 140.0.3485.94).

    PC runs Windows 10 Enterprise 22H2.



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    Stephen Lim
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    Original Message


  • 4.  RE: Blind Transfer Failure

    Posted 10-01-2025 11:31

    Do you see any errors in the Console or Network logs for the browser when the blind transfer fails?



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


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