Kaviya_V | 2024-06-10 04:43:17 UTC | #1
Hi Team,
I am trying to initiate a blind transfer using API.
POST /api/v2/conversations/calls/{conversation ID}/participants/{participant ID to replace}/replace { queueId: 4b137de0-feef-4ba5-9dd8-667242f3b733 }
when i used the above API, I am getting 202 response, but it does not initiate the blind transfer to queue id.
Could you please help on that ?
minmin68 | 2024-06-12 00:54:00 UTC | #2
How about this style?
/v2/conversations/{conversation ID}/participants/{participant ID to replace}/replace/*queue*
Kaviya_V | 2024-06-12 14:24:26 UTC | #3
Hi Minmin,
I have tried all this 3 API , i am getting 202 response but it does not transfer the call to queue/user/external number.
/v2/conversations/{conversation ID}/participants/{participant ID to replace}/replace/queue /v2/conversations/{conversation ID}/participants/{participant ID to replace}/replace/agent /v2/conversations/{conversation ID}/participants/{participant ID to replace}/replace/external
Attaching screenshot for your reference. Attached sample API which i have tested.
POST /api/v2/conversations/017f32bb-496e-43b4-48eaea5a83f0/participants/c6e92e23-44df-48d6-7492cdef0f72/replace/external
Authorization: Bearer **** Content-Type: application/json
sample request: {"transferType":"Unattended","address":"+91******"}
tim.smith | 2024-06-12 14:29:46 UTC | #4
Please open a case with Genesys Cloud Care to investigate. The API is working as intended, but Care will have to investigate what's failing downstream.
system | 2024-07-12 14:30:07 UTC | #5
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