marisa.grasso | 2023-09-05 09:55:48 UTC | #1
Hi,
I am using the conversations API to make a blind transfer to a IVR. I am using the following endpoint:
POST
/api/v2/conversations/{conversationId}/participants/{participantId}/replace
with the following body (in {ivrId} I place the ID of the IVR).
It doesn't seem to work, when I send the request from the Genesys API Platform, I get the message 'no routes found'.
My question is, it it possible to blind transfer to a IVR instead of another queue or user? And if so, am I doing it right as above?
Thank you!
Jerome.Saint-Marc | 2023-09-05 11:29:16 UTC | #2
Hello,
If your Architect flow is defined in a Call Route with some assigned inbound numbers, you could perform a transfer with address containing the number/DID.
Or you can also use a format as described in this post, referecing the flow via its name - See this post: https://developer.genesys.cloud/forum/t/transfer-to-flow-from-agent-script/13942/2
Regards,
system | 2023-10-06 11:29:29 UTC | #3
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