At a first glance it's likely this is because you're storing the number without the plus (+) but the call.ani variable has it. Simplest test would be to add another data row to your datatable for each number but include the +
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Vaun McCarthy
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Original Message:
Sent: 04-04-2025 15:30
From: Joy Shewmake
Subject: block number in genesys
Good Afternoon,
I followed this flow and it the call is still coming thru. What have I done wrong?
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Joy Shewmake
a
Original Message:
Sent: 08-29-2024 09:36
From: Niel Vicente
Subject: block number in genesys
Hi Rihab,
You can do a simple decision block on your Architect inbound flow to check the number and disconnect the call.
You can also reference a data table that stores blocked numbers and disconnect the call also based on the result.
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Niel Vicente
DAMAC Properties Co. LLC
Original Message:
Sent: 08-29-2024 09:06
From: Rihab BEN MALEK
Subject: block number in genesys
Hello,
if there's a number calling all the time and saying nothing (having fun), is there a way to block it on genesys?
thank you
#Implementation
#Reporting/Analytics
#Routing(ACD/IVR)
#SystemAdministration
#Telephony
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Rihab
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