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  • 1.  block number in genesys

    Posted 08-29-2024 09:07
    No replies, thread closed.

    Hello,

    if there's a number calling all the time and saying nothing (having fun), is there a way to block it on genesys?

    thank you


    #Implementation
    #Reporting/Analytics
    #Routing(ACD/IVR)
    #SystemAdministration
    #Telephony

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    Rihab
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  • 2.  RE: block number in genesys
    Best Answer

    Posted 08-29-2024 09:37
    No replies, thread closed.

    Hi Rihab,

    You can do a simple decision block on your Architect inbound flow to check the number and disconnect the call.

    You can also reference a data table that stores blocked numbers and disconnect the call also based on the result.






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    Niel Vicente
    DAMAC Properties Co. LLC
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  • 3.  RE: block number in genesys

    Posted 04-04-2025 15:30
    No replies, thread closed.

    Good Afternoon,

    I followed this flow and it the call is still coming thru.  What have I done wrong?



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    Joy Shewmake
    a
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    Original Message


  • 4.  RE: block number in genesys

    Posted 04-04-2025 16:47
    No replies, thread closed.

    At a first glance it's likely this is because you're storing the number without the plus (+) but the call.ani variable has it.  Simplest test would be to add another data row to your datatable for each number but include the +



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    Vaun McCarthy
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    Original Message


  • 5.  RE: block number in genesys

    Posted 08-29-2024 09:37
    No replies, thread closed.

    Yes there is, I have used it a couple places.

    https://help.mypurecloud.com/articles/block-incoming-calls-from-specific-numbers/

    See this resource article for how to set up.



    ------------------------------
    Aaron Montanari
    Rochester Regional Health
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  • 6.  RE: block number in genesys

    Posted 09-03-2024 01:35
    No replies, thread closed.

    There is also  this example blueprint using triggers 

    https://developer.genesys.cloud/blueprints/ani-blacklist/



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    Mike Hardie
    CALLSCAN AUSTRALIA PTY. LTD.
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