Read
https://help.mypurecloud.com/articles/about-the-phone-number-data-type/. Make sure to expand all the sections.
Then in your data table lookup, the input value should be the expression
ToPhoneNumber(Call.Ani).subscriberNumberor maybe
ToPhoneNumber(Call.Ani).e164, depending on whether you want to exclude the + and dialing code (i.e. country code) or not.
The play audio in this example is just for demonstration.
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Melissa Bailey
Genesys - Employees
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Original Message:
Sent: 05-05-2020 10:31
From: Donny Willems
Subject: Block numbers based on data table
Hi Melissa,
Thanks for the reply, problem is our current admin who fixed al Purecloud stuff left the company and i got appointed.
My knowledge at the moment is limited.
Is it possible to receive a example flow (i3InboundFlow) of this situation?
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Donny Willems
KEMBIT B.V.
Original Message:
Sent: 05-05-2020 09:26
From: Melissa Bailey
Subject: Block numbers based on data table
Action 71 is setting Task.ani to the expression ToBool(Call.Ani). ToBool accepts a string but only a handful of values (case-insensitively, one of "true", "1", "t", "false", "0", or "f"). The Call.Ani value will cause it to go into error handling.
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 05-05-2020 08:31
From: Donny Willems
Subject: Block numbers based on data table
I tried that, but for some reason it's still give me the: There is an error occured message:
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Donny Willems
KEMBIT B.V.
Original Message:
Sent: 04-02-2020 07:48
From: Angelia Harper
Subject: Block numbers based on data table
Try
Right(Call.Ani,12) that way you are feeding in only the +1xxxxxxxxxx and not the Tel:+1xxxxxxxxxx that will not match your table entry. If your phone number is more than 12, you just need to do Right(Call.ANI,then the number of digits plus the + and the country code).
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Angelia Harper
Avtex Solutions, LLC
Original Message:
Sent: 04-02-2020 03:39
From: Donny Willems
Subject: Block numbers based on data table
Hello,
I am trying to block numbers based on a data table that i can fill with numbers to be blocked.
But when i call to the test number i receive the error message spoken in:
i created a data table with 2 collums Name and Number:
after that i created a flow, the main menu always has "Nieuw taak 1" as default choice:
#ArchitectureandDesign
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Donny Willems
KEMBIT B.V.
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