Genesys Cloud - Main

Hi all,

Is it possible to apply a restriction for outgoing calls only for some users in Purecloud ? is it possible to block also internal calls and allow only the transfer ?

Thank you in advance.
#Outbound
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

Hi,

This is a hot issue within PureCloud.

You can do some barring by moving some users to another "site" and creating adddional Dialing Rules in a new numbering plan associated to this secondary site.

But it might be more complicated to manage the platform administration and other non desired problems may appear.

Barring and telephone features are not well suited inside PureCloud (may be some day the ideas sent be taken into account...)

Hope this helps.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Original Message:
Sent: 12-03-2019 04:30
From: Oudderhem Mostafa
Subject: Block outgoing calls for some users in Purecloud ?

Hi all,

Is it possible to apply a restriction for outgoing calls only for some users in Purecloud ? is it possible to block also internal calls and allow only the transfer ?

Thank you in advance.
#Outbound
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

Hi Jorge,

Thanks for your reply, it will be huge work to do if we want to manage it through the site

I will try to post the idea on the ideas website, may be will inculded in the Roadmap

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 12-03-2019 10:02
From: Jorge Negri
Subject: Block outgoing calls for some users in Purecloud ?

Hi,

This is a hot issue within PureCloud.

You can do some barring by moving some users to another "site" and creating adddional Dialing Rules in a new numbering plan associated to this secondary site.

But it might be more complicated to manage the platform administration and other non desired problems may appear.

Barring and telephone features are not well suited inside PureCloud (may be some day the ideas sent be taken into account...)

Hope this helps.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 12-03-2019 04:30
From: Oudderhem Mostafa
Subject: Block outgoing calls for some users in Purecloud ?

Hi all,

Is it possible to apply a restriction for outgoing calls only for some users in Purecloud ? is it possible to block also internal calls and allow only the transfer ?

Thank you in advance.
#Outbound
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

Please vote for the existing idea:

https://purecloud.ideas.aha.io/ideas/CLOUT-I-99

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys
------------------------------

Original Message:
Sent: 12-04-2019 05:06
From: Oudderhem Mostafa
Subject: Block outgoing calls for some users in Purecloud ?

Hi Jorge,

Thanks for your reply, it will be huge work to do if we want to manage it through the site

I will try to post the idea on the ideas website, may be will inculded in the Roadmap

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 12-03-2019 10:02
From: Jorge Negri
Subject: Block outgoing calls for some users in Purecloud ?

Hi,

This is a hot issue within PureCloud.

You can do some barring by moving some users to another "site" and creating adddional Dialing Rules in a new numbering plan associated to this secondary site.

But it might be more complicated to manage the platform administration and other non desired problems may appear.

Barring and telephone features are not well suited inside PureCloud (may be some day the ideas sent be taken into account...)

Hope this helps.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 12-03-2019 04:30
From: Oudderhem Mostafa
Subject: Block outgoing calls for some users in Purecloud ?

Hi all,

Is it possible to apply a restriction for outgoing calls only for some users in Purecloud ? is it possible to block also internal calls and allow only the transfer ?

Thank you in advance.
#Outbound
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

Thanks George.

I was just going to ask to have this idea voted too.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina
------------------------------

Original Message:
Sent: 12-04-2019 08:38
From: George Ganahl
Subject: Block outgoing calls for some users in Purecloud ?

Please vote for the existing idea:

https://purecloud.ideas.aha.io/ideas/CLOUT-I-99

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 12-04-2019 05:06
From: Oudderhem Mostafa
Subject: Block outgoing calls for some users in Purecloud ?

Hi Jorge,

Thanks for your reply, it will be huge work to do if we want to manage it through the site

I will try to post the idea on the ideas website, may be will inculded in the Roadmap

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 12-03-2019 10:02
From: Jorge Negri
Subject: Block outgoing calls for some users in Purecloud ?

Hi,

This is a hot issue within PureCloud.

You can do some barring by moving some users to another "site" and creating adddional Dialing Rules in a new numbering plan associated to this secondary site.

But it might be more complicated to manage the platform administration and other non desired problems may appear.

Barring and telephone features are not well suited inside PureCloud (may be some day the ideas sent be taken into account...)

Hope this helps.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 12-03-2019 04:30
From: Oudderhem Mostafa
Subject: Block outgoing calls for some users in Purecloud ?

Hi all,

Is it possible to apply a restriction for outgoing calls only for some users in Purecloud ? is it possible to block also internal calls and allow only the transfer ?

Thank you in advance.
#Outbound
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

Thank you George, I have voted also, there is 59 votes till now

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 12-05-2019 07:20
From: Jorge Negri
Subject: Block outgoing calls for some users in Purecloud ?

Thanks George.

I was just going to ask to have this idea voted too.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 12-04-2019 08:38
From: George Ganahl
Subject: Block outgoing calls for some users in Purecloud ?

Please vote for the existing idea:

https://purecloud.ideas.aha.io/ideas/CLOUT-I-99

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 12-04-2019 05:06
From: Oudderhem Mostafa
Subject: Block outgoing calls for some users in Purecloud ?

Hi Jorge,

Thanks for your reply, it will be huge work to do if we want to manage it through the site

I will try to post the idea on the ideas website, may be will inculded in the Roadmap

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 12-03-2019 10:02
From: Jorge Negri
Subject: Block outgoing calls for some users in Purecloud ?

Hi,

This is a hot issue within PureCloud.

You can do some barring by moving some users to another "site" and creating adddional Dialing Rules in a new numbering plan associated to this secondary site.

But it might be more complicated to manage the platform administration and other non desired problems may appear.

Barring and telephone features are not well suited inside PureCloud (may be some day the ideas sent be taken into account...)

Hope this helps.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 12-03-2019 04:30
From: Oudderhem Mostafa
Subject: Block outgoing calls for some users in Purecloud ?

Hi all,

Is it possible to apply a restriction for outgoing calls only for some users in Purecloud ? is it possible to block also internal calls and allow only the transfer ?

Thank you in advance.
#Outbound
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

What ever happened to this feature request?  Is this something that can be managed?  If so, how?

------------------------------
Joey Knuteson
Avtex Solutions, LLC
------------------------------

Original Message:
Sent: 12-05-2019 08:13
From: Mostafa Oudderhem
Subject: Block outgoing calls for some users in Purecloud ?

Thank you George, I have voted also, there is 59 votes till now

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 12-05-2019 07:20
From: Jorge Negri
Subject: Block outgoing calls for some users in Purecloud ?

Thanks George.

I was just going to ask to have this idea voted too.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 12-04-2019 08:38
From: George Ganahl
Subject: Block outgoing calls for some users in Purecloud ?

Please vote for the existing idea:

https://purecloud.ideas.aha.io/ideas/CLOUT-I-99

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 12-04-2019 05:06
From: Oudderhem Mostafa
Subject: Block outgoing calls for some users in Purecloud ?

Hi Jorge,

Thanks for your reply, it will be huge work to do if we want to manage it through the site

I will try to post the idea on the ideas website, may be will inculded in the Roadmap

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 12-03-2019 10:02
From: Jorge Negri
Subject: Block outgoing calls for some users in Purecloud ?

Hi,

This is a hot issue within PureCloud.

You can do some barring by moving some users to another "site" and creating adddional Dialing Rules in a new numbering plan associated to this secondary site.

But it might be more complicated to manage the platform administration and other non desired problems may appear.

Barring and telephone features are not well suited inside PureCloud (may be some day the ideas sent be taken into account...)

Hope this helps.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 12-03-2019 04:30
From: Oudderhem Mostafa
Subject: Block outgoing calls for some users in Purecloud ?

Hi all,

Is it possible to apply a restriction for outgoing calls only for some users in Purecloud ? is it possible to block also internal calls and allow only the transfer ?

Thank you in advance.
#Outbound
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

Sorry, I don't know what became of that Idea. 

The usual way of controlling outbound calling is by assigning phones to different Sites, and configure the Number Plans on the different Sites to restrict what can be dialed. Then, when a user placed a call using a specific phone that Sote's number plans control what can be called. 

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal PS Consultant
Genesys
------------------------------

Original Message:
Sent: 07-08-2022 10:58
From: Joey Knuteson
Subject: Block outgoing calls for some users in Purecloud ?

What ever happened to this feature request?  Is this something that can be managed?  If so, how?

------------------------------
Joey Knuteson
Avtex Solutions, LLC

Original Message:
Sent: 12-05-2019 08:13
From: Mostafa Oudderhem
Subject: Block outgoing calls for some users in Purecloud ?

Thank you George, I have voted also, there is 59 votes till now

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 12-05-2019 07:20
From: Jorge Negri
Subject: Block outgoing calls for some users in Purecloud ?

Thanks George.

I was just going to ask to have this idea voted too.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 12-04-2019 08:38
From: George Ganahl
Subject: Block outgoing calls for some users in Purecloud ?

Please vote for the existing idea:

https://purecloud.ideas.aha.io/ideas/CLOUT-I-99

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 12-04-2019 05:06
From: Oudderhem Mostafa
Subject: Block outgoing calls for some users in Purecloud ?

Hi Jorge,

Thanks for your reply, it will be huge work to do if we want to manage it through the site

I will try to post the idea on the ideas website, may be will inculded in the Roadmap

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 12-03-2019 10:02
From: Jorge Negri
Subject: Block outgoing calls for some users in Purecloud ?

Hi,

This is a hot issue within PureCloud.

You can do some barring by moving some users to another "site" and creating adddional Dialing Rules in a new numbering plan associated to this secondary site.

But it might be more complicated to manage the platform administration and other non desired problems may appear.

Barring and telephone features are not well suited inside PureCloud (may be some day the ideas sent be taken into account...)

Hope this helps.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 12-03-2019 04:30
From: Oudderhem Mostafa
Subject: Block outgoing calls for some users in Purecloud ?

Hi all,

Is it possible to apply a restriction for outgoing calls only for some users in Purecloud ? is it possible to block also internal calls and allow only the transfer ?

Thank you in advance.
#Outbound
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other

The idea is still there and there is a new URL for it:
https://genesyscloud.ideas.aha.io/ideas/UCC-I-145

It is tagged as "Currently not planned".
Original Message:
Sent: 07-08-2022 20:06
From: George Ganahl
Subject: Block outgoing calls for some users in Purecloud ?

Sorry, I don't know what became of that Idea. 

The usual way of controlling outbound calling is by assigning phones to different Sites, and configure the Number Plans on the different Sites to restrict what can be dialed. Then, when a user placed a call using a specific phone that Sote's number plans control what can be called. 

------------------------------
George Ganahl GCP (Genesys Cloud), ICCE
Principal PS Consultant
Genesys

Original Message:
Sent: 07-08-2022 10:58
From: Joey Knuteson
Subject: Block outgoing calls for some users in Purecloud ?

What ever happened to this feature request?  Is this something that can be managed?  If so, how?

------------------------------
Joey Knuteson
Avtex Solutions, LLC

Original Message:
Sent: 12-05-2019 08:13
From: Mostafa Oudderhem
Subject: Block outgoing calls for some users in Purecloud ?

Thank you George, I have voted also, there is 59 votes till now

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 12-05-2019 07:20
From: Jorge Negri
Subject: Block outgoing calls for some users in Purecloud ?

Thanks George.

I was just going to ask to have this idea voted too.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 12-04-2019 08:38
From: George Ganahl
Subject: Block outgoing calls for some users in Purecloud ?

Please vote for the existing idea:

https://purecloud.ideas.aha.io/ideas/CLOUT-I-99

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys

Original Message:
Sent: 12-04-2019 05:06
From: Oudderhem Mostafa
Subject: Block outgoing calls for some users in Purecloud ?

Hi Jorge,

Thanks for your reply, it will be huge work to do if we want to manage it through the site

I will try to post the idea on the ideas website, may be will inculded in the Roadmap

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 12-03-2019 10:02
From: Jorge Negri
Subject: Block outgoing calls for some users in Purecloud ?

Hi,

This is a hot issue within PureCloud.

You can do some barring by moving some users to another "site" and creating adddional Dialing Rules in a new numbering plan associated to this secondary site.

But it might be more complicated to manage the platform administration and other non desired problems may appear.

Barring and telephone features are not well suited inside PureCloud (may be some day the ideas sent be taken into account...)

Hope this helps.

Regards


------------------------------
Jorge Marcelo Negri
Senior Project Consultant
In Motion Argentina
Ciudad Autónoma de Buenos Aires
Argentina

Original Message:
Sent: 12-03-2019 04:30
From: Oudderhem Mostafa
Subject: Block outgoing calls for some users in Purecloud ?

Hi all,

Is it possible to apply a restriction for outgoing calls only for some users in Purecloud ? is it possible to block also internal calls and allow only the transfer ?

Thank you in advance.
#Outbound
#PlatformAdministration
#SystemAdministration
#Telephony
#Unsure/Other