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  • 1.  Blocking Prank Callers

    Posted 07-24-2018 12:47
      |   view attached
    No replies, thread closed.
    Hello all,

    I am trying to create a segment that will check for prank caller ids in our call flows and need some help.

    We have a Set Participant Data block that retrieves the ANI so I assume I could create something that compares ANIs to a list of prank caller ids but don't know how to do it.

    Attached is a screen shot of how our call flow looks today.

    Any assistance would be greatly appreciated. 

    Thank you.



    ------------------------------
    Cheryl Gill
    Hilton Reservations Worldwide
    972-770-6145
    cheryl.gill@hilton.com
    ------------------------------


  • 2.  RE: Blocking Prank Callers

    Posted 07-24-2018 13:07
    No replies, thread closed.
    How often will the list be updated?
    If it won't change much, you can create a collection variable in architect and check to see if Call.Ani is a member of it.  Something like this: FindFirst(Task.BlockedNumbersCollection, Call.Ani) > -1
    https://help.mypurecloud.com/articles/collection-variables/

    If you expect the list to change frequently, use a data table to keep track of the blocked numbers and use the Data Table Lookup action to see if Call.Ani is a member of it.
    https://help.mypurecloud.com/articles/work-with-data-tables/

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------



  • 3.  RE: Blocking Prank Callers

    Posted 07-31-2018 12:07
    No replies, thread closed.
    Thanks!
    Here's what I have so far but it is not working...
    Checks for Prankers
    I created a Task.PrankerANI with MakeList("+918826030298","+60146110985","+12148506642") as the expression.  My cell number is 2148506642 for testing this.

    I used FindFirst(Task.PrankerANI,Call.Ani)>-1 to check and see if my number is in the list above.  It does not appear to be working.  

    Is there a way to see what it is actually comparing like how does my number appear when it comes into this plan?

    Any help would be greatly appreciated.

    Thanks again!

    ------------------------------
    Cheryl Gill
    USA
    972-770-6145 wk
    214-850-6642 cell
    ------------------------------

    Original Message


  • 4.  RE: Blocking Prank Callers

    Posted 07-31-2018 14:20
    No replies, thread closed.
    See here: https://community.genesys.com/communities/community-home/digestviewer/viewthread?MessageKey=2eff149d-8017-4835-87bb-f9a9ddcab33c&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm2eff149d-8017-4835-87bb-f9a9ddcab33c

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


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