Thanks!
Here's what I have so far but it is not working...
I created a Task.PrankerANI with MakeList("+918826030298","+60146110985","+12148506642") as the expression. My cell number is 2148506642 for testing this.
I used FindFirst(Task.PrankerANI,Call.Ani)>-1 to check and see if my number is in the list above. It does not appear to be working.
Is there a way to see what it is actually comparing like how does my number appear when it comes into this plan?
Any help would be greatly appreciated.
Thanks again!
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Cheryl Gill
USA
972-770-6145 wk
214-850-6642 cell
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Original Message:
Sent: 07-24-2018 13:06
From: Melissa Bailey
Subject: Blocking Prank Callers
How often will the list be updated?
If it won't change much, you can create a collection variable in architect and check to see if Call.Ani is a member of it. Something like this: FindFirst(Task.BlockedNumbersCollection, Call.Ani) > -1
https://help.mypurecloud.com/articles/collection-variables/
If you expect the list to change frequently, use a data table to keep track of the blocked numbers and use the Data Table Lookup action to see if Call.Ani is a member of it.
https://help.mypurecloud.com/articles/work-with-data-tables/
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 07-24-2018 12:47
From: Cheryl Gill
Subject: Blocking Prank Callers
Hello all,
I am trying to create a segment that will check for prank caller ids in our call flows and need some help.
We have a Set Participant Data block that retrieves the ANI so I assume I could create something that compares ANIs to a list of prank caller ids but don't know how to do it.
Attached is a screen shot of how our call flow looks today.
Any assistance would be greatly appreciated.
Thank you.
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Cheryl Gill
Hilton Reservations Worldwide
972-770-6145
cheryl.gill@hilton.com
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