Good Day Community
I would like to ask for your assistance with the following. I have been using the best practices and recommendations to build my Voicebot used for testing.
Best practice recommendations for building bots in Architect - Genesys Cloud Resource Center
Wanted to ask if you could perhaps share some ideas or recommendations from your experience in building bots. How do you treat the conversation if the customer mentions something that is outside of the provide intent?
Without just providing the no match or no input messaging, any tips or tricks to improve customer experience.
Thanking you in advance for your support.
Regards
#ArchitectandDesign#ConversationalAI(Bots,VirtualAgent,etc.)------------------------------
Stephan Taljaard
EMBEDIT s.r.o
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