Frank | 2023-04-08 02:16:28 UTC | #1
Hi, I'm trying to configure my bot flow to present a list of Stores based on the selected State captured. My flow is really just replicating a pre chat form, capturing customer details before transferrign to agent.
I'm looking for guidance on how to do this. I was thinking maybe a data action and data table containing the states and stores? I don't have a great knowledge of configuring data actions, input/output contracts, but could probably figure it out. if I use the Selected State as the input to the data action, can the output be an array containing all the relevant stores? I've searched for a similar request, but nothing that I can use. Thanks for any advice. Frank
system | 2023-05-08 02:17:11 UTC | #2
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